Assoc., Expérience client

Overview

TD Canada Trust, the frontline of TD Bank, serves customers in Calgary, Alberta. We aim to build deep and lasting relationships by providing a broad range of customer service transactions and advisory services.

Fixed-Term Contract until April 2027. Base salary $22.50 – $28.33 CAD, with opportunities for growth and development. TD provides a comprehensive compensation package including base pay, variable rewards, and additional benefits such as health and wellness plans, retirement savings plans, paid time off, banking discounts, and career development programs.

The Customer Experience Associate is responsible for handling financial transactions and delivering excellent customer service. The role requires accurate processing, customer needs assessment, and solution recommendation.

• Process financial transactions such as deposits, withdrawals, and bill payments following operating procedures and regulations.
• Understand and determine customer needs to recommend tailored banking solutions.
• Address and resolve customer concerns using standard procedures, escalating non-standard issues when necessary.
• Achieve assigned goals and business objectives by promoting products and completing processes swiftly and accurately.
• Build a positive, diverse, and equitable work environment by supporting team effectiveness and personal performance development.
• Maintain respectful and professional interactions with coworkers and keep the team informed on activity status.
• Deliver quality customer experiences and suggest operational improvements for excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent considered an asset.
• Strong administrative, organizational, planning, and time‑management skills for a fast‑paced environment.
• Proficiency in MS Office (Word, Excel, Outlook) and internet usage.
• Initiative, accuracy, and attention to detail while managing multiple tasks and shifting priorities.
• Excellent interpersonal communication skills, both verbal and written, in a calm, courteous, and effective manner.

TD is an equal opportunity employer. We are committed to fostering a respectful workplace that values diverse perspectives and provides equal opportunities for all employees.