Customer Care Administrator Order Management

Position: Customer Care Administrator for Order Management
Elevate your career as a Customer Care Administrator focused on order management and administrative support. This role involves working with internal teams and external customers to ensure accuracy and timely delivery.

We are seeking a passionate individual to manage the order to cash process. In this role, you will input contract details, generate customer billing, and support teams across Sales and Operations. Your ability to adapt to changing needs and resolve customer inquiries is essential for success.

Key Responsibilities:

• Manage administrative tasks for concrete and scaffolding projects

• Input new orders and contracts into the ERP system

• Collaborate with Sales and Engineering teams on customer orders

• Communicate with customers for order clarifications

• Generate billing and reconcile accounts accurately

Requirements:

• Post-secondary degree or diploma in a related field

• 1-3 years of experience in customer service or administration

• Strong proficiency in Microsoft Office

• Flexibility to adapt in a dynamic work environment

• Customer-focused mindset to understand needs

Deliver exceptional customer service and support effective order management in this pivotal role.
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