Homeowner Support Specialist
Job in
Calgary, Alberta, D3J, Canada
Listed on 2026-06-19
Listing for:
Virtuo
Full Time
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Customer Service Rep, Bilingual
Job Description & How to Apply Below
Become a Homeowner Support Specialist at Virtuo, guiding clients through their home journey with empathy and insight. Your relationship-building skills will be key.
In this role, you will be the go-to support for new homeowners, transforming their experience from daunting to delightful. With 3-5+ years in B2C Customer Success, you will facilitate critical decisions and drive engagement. Your ability to document needs and suggest timely resources will significantly enhance user satisfaction.
Key Responsibilities:
• Establish credibility as clients begin their ownership journey
• Help clients navigate crucial milestones and actions
• Actively document client profiles with timing and needs
• Utilize judgment to provide valuable recommendations
• Ensure progress and support so clients don’t miss important steps
Requirements:
• 3-5+ years experience in Customer Success roles
• Demonstrated ability to drive customer satisfaction and revenue
• Comfort in guiding complex emotional decisions
• Proficient in using technology for client management
• Bonus:
Experience in moving or renovation coordination
Join Virtuo to empower clients through their home ownership experiences.
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Position Requirements
5+ Years
work experience
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