Customer Experience Associate

Position: Customer Experience Associate at Scotiabank
Join Scotiabank as a Customer Experience Associate in Calgary, AB, and make a significant impact at our branch. This 18.75 hours/week contract role focuses on nurturing customer relationships to help them achieve their financial goals until March 2027.

As a Customer Experience Associate, you will embody the spirit of Scotiabank by delivering top-tier customer service. Focusing on empathy and active listening, your role will consist of processing day-to-day transactions and identifying sales opportunities. You will also act as a digital banking expert, guiding customers through mobile banking applications.

Key Responsibilities:

• Develop strong relationships with customers

• Actively listen to uncover customer needs

• Explain financial services in simple terms

• Meet sales targets while supporting team goals

• Educate customers on digital banking tools

Requirements:

• Exceptional customer service skills demonstrated

• Flexibility in scheduling is essential

• Technically proficient in banking applications

• Comfortable engaging in sales interactions

• Determined to learn and contribute to team success

Bring your relationship-building skills to Scotiabank and help customers navigate their financial journey in Calgary.
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