Bilingual Customer Support Representative

Deliver exceptional customer service as a Bilingual Customer Support Representative age with clients in both English and French, handling service requests efficiently and effectively.

As a vital part of the Operations Centre at BGIS, this role requires providing front-line support for building maintenance and operations. You will handle inbound requests, initiate work orders, and ensure timely service resolutions. Strong communication skills and a customer-focused attitude are essential in this high-energy environment.

Key Responsibilities:

• Manage inbound service requests via phone, email, and web

• Create and dispatch work orders for service completion

• Assign priority levels for timely responses

• Communicate with clients, technicians, and service providers

• Maintain confidentiality of client information

Requirements:

• High school diploma plus relevant technical course

• Up to one year of customer service experience

• Bilingual proficiency in English and French

• Strong organizational and communication skills

• Available for rotating shifts and overtime

Utilize your bilingual skills and customer service expertise to support BGIS clients effectively.
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