Calgary Service Support Analyst Position

Become a key player at PBS Systems as a Service Support Analyst. Support dealership software needs from Calgary, Alberta, with opportunities for travel across Canada and the U.S.

As a Service Support Analyst at PBS Systems, your focus will be on providing exceptional customer service and assisting with software implementation and training. This role is integral to maintaining customer satisfaction by addressing support requests and enhancing service delivery processes. You will also contribute to a collaborative work environment while achieving professional development goals.

Key Responsibilities:

• Address customer concerns through various support channels

• Log and escalate customer interactions appropriately

• Collaborate with departments for service efficiency

• Identify and implement process improvements

• Document knowledgebase articles for customer support

Requirements:

• High school diploma required

• Valid Driver’s license mandatory

• Customer support or dealership experience preferred

• Proficiency in Microsoft products essential

• Effective time management and organization skills

Leverage your analytical skills and passion for customer service at PBS Systems, influencing customer experiences positively.
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