Guest Services Hotel

Position: Flexible Guest Services Role Hotel
Provide exceptional guest support in Calgary as a flexible Guest Services Representative, focusing on check-in and reservation management. This on-call position requires outstanding customer service skills and weekend availability.

Reporting to the Customer Experience Ambassador, your responsibilities will include managing guest reservations and addressing inquiries about hotel amenities and local activities. Communication across departments is key to resolving guest concerns promptly and maintaining service quality. The role demands the ability to handle cash and administrative tasks efficiently.

Key Responsibilities:

• Welcome guests and assist with check-in/check-out

• Manage and modify room reservations as needed

• Address guest inquiries and concerns directly

• Facilitate effective communication among hotel staff

• Process cash transactions accurately

Requirements:

• Completed high school with customer service training

• Minimum one year’s experience in the hospitality sector

• Competent in MS Office and keyboarding (40 wpm)

• Background check compliance required

Demonstrate your professionalism and commitment to quality service while ensuring a memorable stay for guests.
#J-18808-Ljbffr