Part-Time Customer Experience Representative

Become a key player at Excel Homes as a part-time Customer Experience Representative in Calgary. Use your problem-solving skills to help customers confidently navigate the home ownership journey.

Excel Homes, a trusted Calgary home builder with over 35 years of experience, seeks a part-time candidate for its Customer Experience team. This role involves engaging with customers, managing feedback, and analyzing satisfaction trends. Strong communication and analytical skills are essential to enhance customer service and address concerns effectively.

Key Responsibilities:

• Monitor customer feedback channels and satisfaction programs

• Coordinate escalated customer concerns with internal teams

• Analyze feedback to identify service gaps and improvement areas

• Maintain accurate records of customer interactions and resolutions

• Support customer experience initiatives and process improvements

Requirements:

• 2–5 years of experience in customer service or related roles

• Strong conflict resolution and negotiation skills

• Proficiency in customer experience platforms and CRM tools

• Detail-oriented with excellent communication skills

• Multilingual abilities considered an asset

Utilize your analytical and customer-focused approach to enhance the customer experience at Excel Homes.
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