Part-Time Customer Experience Representative
Job in
Calgary, Alberta, D3J, Canada
Listed on 2026-06-20
Listing for:
Excel Management Limited Partnership
Part Time
position Listed on 2026-06-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, CRM System
Job Description & How to Apply Below
Excel Homes, a trusted Calgary home builder with over 35 years of experience, seeks a part-time candidate for its Customer Experience team. This role involves engaging with customers, managing feedback, and analyzing satisfaction trends. Strong communication and analytical skills are essential to enhance customer service and address concerns effectively.
Key Responsibilities:
• Monitor customer feedback channels and satisfaction programs
• Coordinate escalated customer concerns with internal teams
• Analyze feedback to identify service gaps and improvement areas
• Maintain accurate records of customer interactions and resolutions
• Support customer experience initiatives and process improvements
Requirements:
• 2–5 years of experience in customer service or related roles
• Strong conflict resolution and negotiation skills
• Proficiency in customer experience platforms and CRM tools
• Detail-oriented with excellent communication skills
• Multilingual abilities considered an asset
Utilize your analytical and customer-focused approach to enhance the customer experience at Excel Homes.
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