Client Service Representative North Hill; Part Time

About the role

At ATB Financial, we are more than a bank. As a Client Service Representative you will be the welcoming face of ATB, providing essential banking services in a friendly, approachable manner and building meaningful relationships with our clients. You will understand their financial needs, offer personalized solutions, and connect them with the right resources, ensuring every client interaction is positive, efficient, and leaves them feeling valued.

• Unionized role
• Part‑time opportunity: 21.75 hours or 3 days per week
• Based out of the Calgary Northhill branch, with occasional travel to neighboring branches

• Proactively engage with clients to understand their unique financial needs and goals, providing tailored solutions and guidance.
• Skillfully introduce and educate clients on our digital banking tools and platforms, empowering them to manage their finances with ease.
• Collaborate with internal teams to ensure seamless operations and resolve client issues efficiently.
• Adhere to best practices, policies, and regulations, accurately processing transactions and maintaining the security of branch assets.
• Actively participate in team meetings, share insights, and contribute to a positive work environment.

• Flexible and collaborative team player with a passion for helping others.
• Adaptable to change, with strong decision‑making and problem‑solving skills.
• Grade 12 graduate (post‑secondary business courses an asset) and strong numerical aptitude.
• Proven customer service and/or sales experience.
• Familiarity with personal lending services and products is a plus.
• Preference given to candidates with previous banking experience.