Calgary Tour Operations Coordinator

Step into a vital guest support role with Toonie Tours in Calgary. As a Tour Operations Coordinator, you'll ensure memorable experiences through excellent real-time communication and problem-solving.

This full-time position focuses on seamless tour operations and guest support in a fast-paced tourism environment. You’ll manage guest interactions via multiple channels, track tour schedules, and coordinate logistical adjustments quickly. If you are organized, adaptable, and enjoy improving systems, this position could be a perfect fit for you.

Key Responsibilities:

• Resolve guest issues quickly via phone, email, and SMS

• Monitor and coordinate live tours using Fare Harbor

• Communicate updates to guests and guides efficiently

• Document processes to enhance operational playbooks

• Assist in saving bookings and managing tour requests

Requirements:

• Prior experience in customer service or tour coordination

• Strong multitasking skills in high-pressure situations

• Detail-oriented approach with a focus on accuracy

• Proficiency with Google Workspace and communication tools

• Ability to work flexible hours, including weekends

Bring your calm and organized demeanor to deliver exceptional guest experiences at Toonie Tours in Calgary.
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