Job Description & How to Apply Below
Guest Services
Reports To
Slot Supervisor
Summary
The Customer Service Agent is required to have a pleasant, polite, energetic and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick, and have the ability to multitask.
Core Competencies
Customer Service
Teamwork and Cooperation
Interpersonal Awareness
Communication
Job Duties
Greeting guests as they arrive at the Coat Check
General coat check duties
Making announcements over the intercom
Interacting with guests and responding graciously to inquiries regarding services and features of the casino
Assisting marketing when required by making gift baskets, promotional items, laminating and cutting
Responsible for selling Casino merchandise and other items
Providing information about upcoming casino events
Other related service duties or responsibilities may be assigned based on business requirements.
Ability to stand for long periods of time
Education & Experience
Customer Experience considered an asset
Lottery ticket sales experience considered an asset
Requirements
Able to maintain security clearance
Must be available to work days, evenings and weekends
Fluent in the English language
Have reliable means of transportation
The schedule for this position may vary and require the ability to work shift work, late nights, evenings, overnights, weekends and holidays.
A team player who is willing to learn new skills
Energetic with a great personality and sense of humor
Be approachable and hospitable
Enjoy working in a fast-paced environment with a variety of customers
Process high standards in customer service
Work Conditions
Must be able to lift a maximum of 25 lbs. using proper lifting techniques – responsible for stocking non-alcoholic beverages
Must be able to stand for 8-hour periods
Must be able to bend to reach shelves
Must be able to carry a serving tray with drinks/food
Must be able to carry out light cleaning duties
Must be available to work all shifts including evenings, weekends and holiday
Must be able to work in a fast-paced working environment
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