Client Services Representative at FOSS

Shape exceptional client experiences as a Client Services Representative at FOSS Auto Group in Calgary, AB. Drive success with your CRM skills and customer-oriented mindset in a supportive environment.

In this key role, you will engage with customers daily, answering inquiries and preparing vehicle orders. The position requires meticulous management of Salesforce cases, providing backup support to the team, and assisting clients in strategic fleet evaluations. Your commitment to excellence will ensure high customer satisfaction.

Key Responsibilities:

• Respond to client inquiries swiftly and accurately

• Prepare reports and manage vehicle orders

• Maintain Salesforce case tracking effectively

• Conduct client meetings and facilitate training

• Assist with cost-cutting fleet initiatives

Requirements:

• 3-5 years of experience in customer relations

• Familiarity with Salesforce and MS Office

• Ability to multitask and prioritize requests

• Strong communication proficiency in both English and French

• Initiative and enthusiasm in daily operations

Bring your expertise in customer service to FOSS Auto Group to make a positive impact in Calgary.
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