Bilingual Customer Support

Provide exceptional service as a Bilingual Customer Service Representative at Mark’s in Calgary, AB. This full-time role invites you to assist customers in English and French while ensuring their satisfaction.

As the first point of contact for our diverse clientele, you will handle inquiries regarding retail and online services. Your bilingual proficiency will help clarify product features, manage issues, and inform customers about promotions. You will ensure a seamless experience by collaborating with store management and the online customer service team.

Key Responsibilities:

• Deliver live customer service to English and French speakers

• Handle inbound calls and emails, logging each interaction

• Manage customer issues to resolution effectively

• Clarify product features to guide purchasing decisions

• Update customers on promotions and post-sale support

Requirements:

• High School Diploma or equivalent

• 1-3 years of customer service experience

• Bilingual proficiency in French and English

• Retail experience preferred

• Knowledge of online retail and databases

Leverage your bilingual skills to enhance customer satisfaction at Mark’s in Calgary.
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