Appointment Coordinator

The Wood Automotive Group is thrilled to announce that we are looking for Appointment Coordinators to join our team at our Taza Park Volkswagen dealership.

This will be a rotating shift between Tuesday to Friday: 8:00am to 5:00pm/Saturday: 9:00am to 4:00pm and Monday - Friday: 8:00am - 5:00pm.

The Appointment Coordinator ensures all service customers receive a warm reception and responds to all service phone calls in a prompt, professional manner. Confidence in completing outgoing phone calls is necessary. Strong telephone etiquette, computer, and customer service skills are also required.

• Ability to converse with customers to discuss needs and direct appropriately within the dealership.
• Speak clearly and persuasively in positive or negative situations.
• Knowledge of telephone, text and email techniques and etiquette.
• Knowledge of service processes, and follow-up.
• Ability to active listening and deliver 110% customer experience.
• Strong customer service and phone skills.
• Possess strong organizational, follow-up and paper-flow handling skills.

• Excellent organization and interpersonal skills
• Knowledge of vehicles
• Computer knowledge and usage

• Candidates must be reliable team players, who are committed to providing outstanding customer service.
• Previous dealership experience is considered an asset.

• Exceptional benefits package
• Pension Plan with employer contributions – free money!
• Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
• Corporate rates at YMCA and Goodlife Fitness
• Group social events and company perks

We thank all candidates for their interest. Only those selected for interviews will be contacted.