Senior Customer Support Supervisor

Position: Senior Customer Support Supervisor Role
Join us as a Senior Customer Support Supervisor, leading a motivated team to ensure outstanding service. This full-time, in-person role emphasizes professional customer relationships.

We seek a dedicated professional with 3-5 years of experience in customer service, particularly within the wholesale or trading arenas. In this position, you will guide the customer service team, streamline processes, and build lasting relationships with clients. Exceptional communication and problem-solving skills are key to succeed.

Key Responsibilities:

• Supervise team performance and customer interactions

• Ensure prompt responses to inquiries via various channels

• Analyze service processes for areas of improvement

• Maintain dealer websites for accurate product info

• Train staff on product knowledge and support strategies

Requirements:

• 3-5 years of relevant experience in customer service

• Strong analytical and reporting skills

• Proficient in Hub Spot and Google Sheets

• High school diploma required; degree preferred

• Exceptional conflict resolution abilities

Excel in delivering high-quality service and drive excellence as our Senior Customer Support Supervisor.
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