Senior Customer Support Supervisor
Job in
Calgary, Alberta, D3J, Canada
Listed on 2026-06-30
Listing for:
AURORA FURNITURE MANUFACTURING LTD
Full Time
position Listed on 2026-06-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Join us as a Senior Customer Support Supervisor, leading a motivated team to ensure outstanding service. This full-time, in-person role emphasizes professional customer relationships.
We seek a dedicated professional with 3-5 years of experience in customer service, particularly within the wholesale or trading arenas. In this position, you will guide the customer service team, streamline processes, and build lasting relationships with clients. Exceptional communication and problem-solving skills are key to succeed.
Key Responsibilities:
• Supervise team performance and customer interactions
• Ensure prompt responses to inquiries via various channels
• Analyze service processes for areas of improvement
• Maintain dealer websites for accurate product info
• Train staff on product knowledge and support strategies
Requirements:
• 3-5 years of relevant experience in customer service
• Strong analytical and reporting skills
• Proficient in Hub Spot and Google Sheets
• High school diploma required; degree preferred
• Exceptional conflict resolution abilities
Excel in delivering high-quality service and drive excellence as our Senior Customer Support Supervisor.
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Position Requirements
10+ Years
work experience
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