Calgary Customer Success Specialist

Position: Calgary Customer Success Specialist Role
Join our dynamic Calgary team as a Customer Success Specialist, where your proactive engagement will enhance customer satisfaction. You'll be the first touchpoint for customers, skillfully navigating their inquiries and service appointments.

Your responsibilities will include the professional handling of inbound customer calls, maximizing booking opportunities while building strong customer relationships. Working in a fast-paced environment, you’ll thrive on providing the best service and solutions tailored to customer needs.

Key Responsibilities:

• Handle inbound calls with empathy and professionalism

• Schedule and confirm customer appointments

• Communicate schedule changes clearly to customers

• Input accurate data into Service Titan systems

• Support team goals for call quality and customer satisfaction

Requirements:

• At least 2 years in customer service roles

• Basic understanding of HVAC, plumbing, or electrical services

• Proficiency with Service Titan or similar technology

• Strong communication and multi-tasking abilities

• Valid Alberta Driver’s Licence and clear criminal background

Ensure customer needs are met while driving booking efficiencies as part of our Calgary success team.
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