Customer Success Learning Specialist

Position: Customer Success Learning Specialist at Clio
Unlock potential at Clio as a Customer Success Learning Specialist in Toronto, Vancouver, or Calgary.

Your role will focus on developing programs that enhance customer experiences and success metrics.

Within the Revenue Enablement team, you will create targeted learning initiatives centered on the entire customer lifecycle. Your efforts will equip customer success managers with the necessary tools and insights to foster client relationships and retention. You thrive in a data-driven environment and proactively identify opportunities for program development.

Key Responsibilities:

• Create comprehensive enablement programs for CSMs

• Transform customer engagement strategies into training

• Collaborate with onboarding teams for effective ramp-up

• Review customer success calls for coaching insights

• Produce reports tracking program impact on success outcomes

Requirements:

• Minimum of 2 years in customer success or learning roles

• Experience designing customer-facing training

• Knowledge of instructional design principles

• Strong facilitation skills and communication capabilities

• Proficiency with analytics tools like Salesforce

Drive meaningful change in customer success at Clio by leveraging your knowledge and skills in program development and execution.
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