Bilingual Customer Service Specialist Mark's

Become the first point of contact for customers at Mark's as a Bilingual Customer Service Specialist. Provide support to English and French-speaking customers, ensuring their inquiries are resolved effectively.

As a Bilingual Customer Service Representative, you will assist customers in understanding product features and addressing concerns.

Your role involves managing a high volume of inbound calls and emails while ensuring that every interaction is accurately logged. You will serve both in-store customers and the online service team, focusing on delivering professional and courteous customer service.

Key Responsibilities:

• Provide live support to Mark’s and L’Équipeur customers

• Clarify product features to aid customer decisions

• Manage and resolve customer queries and issues

• Inform customers about promotions and savings opportunities

• Offer after-sales support to ensure satisfaction

Requirements:

• High School Diploma or equivalent required

• 1-3 years of customer service experience

• Proficiency in French and English, verbal and written

• Familiarity with retail and customer service databases

• Flexibility to work evenings and weekends

Leverage your bilingual skills to enhance customer experience and satisfaction at Mark’s.
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