Calgary Call Centre Manager Position

Elevate your career as the Call Centre Manager with About Staffing in Calgary. Focus on sales, customer service, and team leadership in a results-driven company.
You will lead the Calgary-based call centre team of approximately eight, steering efforts in performance management and customer satisfaction. Your operational hands-on approach will ensure effective escalation handling and retention strategies. Collaboration with ownership to optimize processes and drive growth will be essential for this role.

Key Responsibilities:

• Manage and support Sales and Customer Service teams

• Handle customer escalations and ensure retention

• Supervise daily operations of the call centre

• Use CRM tools for performance data analysis

• Develop team members through coaching and mentoring
Requirements:

• Leadership experience in a high-volume customer service role

• Ability to manage KPIs and accountability processes

• Hands-on experience in customer resolution techniques

• CRM platform usage, specifically Hub Spot, is preferred

• Must work on-site and during peak operation times
Drive your team's success and operational excellence in a role that celebrates performance at every level.
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