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Supervisor of Customer Service Operations
Job in
Calgary, Alberta, D3J, Canada
Listed on 2026-07-04
Listing for:
Cornerstone Building Brands
Full Time
position Listed on 2026-07-04
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Account Manager -
Management
Client Relationship Manager, Account Manager
Job Description & How to Apply Below
In this role, you will manage branch operational processes, from overseeing inventory administration to guiding customer service teams. You’ll balance customer expectations with operational realities, maintaining a focus on quality service delivery and compliance with company standards for efficiency.
Key Responsibilities:
• Lead and coach Customer Service Representatives
• Establish customer communication standards
• Handle weekly shipping and fulfillment planning
• Approve purchase orders exceeding authority limits
• Ensure inventory accuracy and compliance
Requirements:
• 3–5 years in branch operations or management
• Experience in customer service leadership
• Strong skills in planning and problem-solving
• Familiarity with ERP and CRM platforms
• Solid communication and conflict-resolution skills
Leverage your expertise in operations and customer service to positively impact Mitten's branch in Calgary.
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