Supervisor of Customer Service Operations

Step into a vital role as Supervisor of Customer Service Operations with Mitten Building Products in Calgary, AB. Ensure the seamless execution of branch and customer service operations while fostering team growth.

In this role, you will manage branch operational processes, from overseeing inventory administration to guiding customer service teams. You’ll balance customer expectations with operational realities, maintaining a focus on quality service delivery and compliance with company standards for efficiency.

Key Responsibilities:

• Lead and coach Customer Service Representatives

• Establish customer communication standards

• Handle weekly shipping and fulfillment planning

• Approve purchase orders exceeding authority limits

• Ensure inventory accuracy and compliance

Requirements:

• 3–5 years in branch operations or management

• Experience in customer service leadership

• Strong skills in planning and problem-solving

• Familiarity with ERP and CRM platforms

• Solid communication and conflict-resolution skills

Leverage your expertise in operations and customer service to positively impact Mitten's branch in Calgary.
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