Customer-Focused Appointment Coordinator
Job in
Calgary, Alberta, D3J, Canada
Listed on 2026-07-04
Listing for:
Wood Automotive Group
Full Time
position Listed on 2026-07-04
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Be the face of customer service as an Appointment Coordinator with Wood Automotive at Taza Park Volkswagen.
Your role supports service customers through effective communication and personal interaction.
This position emphasizes a proactive approach in responding to customer inquiries via phone and managing appointments seamlessly. Candidates should possess strong customer service skills, telephone etiquette, and a commitment to fostering positive interactions. A detailed knowledge of automotive services will be advantageous.
Key Responsibilities:
• Address customer needs and guide them to the right department
• Deliver professional communication during phone interactions
• Apply best practices in email and text communication
• Execute service follow-ups efficiently
• Foster a compassionate and engaging customer experience
Requirements:
• Excellent organization and people skills
• Understanding of vehicle mechanics and service
• Strong computer skills
• Commitment to teamwork and outstanding service
• Previous experience in a dealership setting is a plus
Use your enthusiasm and communication skills to enhance customer satisfaction at Wood Automotive Group.
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