Customer-Focused Appointment Coordinator

Position: Customer-Focused Appointment Coordinator Role
Be the face of customer service as an Appointment Coordinator with Wood Automotive at Taza Park Volkswagen.

Your role supports service customers through effective communication and personal interaction.

This position emphasizes a proactive approach in responding to customer inquiries via phone and managing appointments seamlessly. Candidates should possess strong customer service skills, telephone etiquette, and a commitment to fostering positive interactions. A detailed knowledge of automotive services will be advantageous.

Key Responsibilities:

• Address customer needs and guide them to the right department

• Deliver professional communication during phone interactions

• Apply best practices in email and text communication

• Execute service follow-ups efficiently

• Foster a compassionate and engaging customer experience

Requirements:

• Excellent organization and people skills

• Understanding of vehicle mechanics and service

• Strong computer skills

• Commitment to teamwork and outstanding service

• Previous experience in a dealership setting is a plus

Use your enthusiasm and communication skills to enhance customer satisfaction at Wood Automotive Group.
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