AMA Member Services Support Agent

Join AMA as a Member Services Support Agent and be the face of customer care. Utilize your skills in an in-office capacity to assist with retail transactions and member inquiries each day.

Reporting to the Assistant Manager, you will engage with members professionally, providing support in retail items and services. With your strong communication abilities, you will help identify and meet members' needs effectively while ensuring high levels of satisfaction.

Key Responsibilities:

• Provide seamless and friendly customer service interactions

• Execute accurate retail transactions including gift cards and memberships

• Assist in basic travel and registry service transactions

• Carry out administrative tasks and inventory support

• Connect members with the best service representatives as needed

Requirements:

• 1-2 years of experience in customer service or retail

• High school diploma along with a recent Police Information Check

• Strong verbal communication and sales skills

• Regular commitment to learning and adapting

• A genuine passion for helping others

Your role at AMA is crucial in delivering exceptional member experiences and fostering community relationships.
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