Customer Service Agent​/Camp Greeters; Rotational Fly

Customer Service Agent & Flight/Camp Greeters (Rotational Fly in/out)

Executive Flight Centre Group Ltd. (“EFC”) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes.

EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Our Horizon location is currently seeking experienced Customer Service personnel to support our diverse operations at both camp and aerodrome sites
. These are full-time, temporary rotational positions tied to a site turnaround, with assignments continuing through October 30. Shift schedules vary depending on the assigned role (see available shifts below).
Flights from Calgary or Edmonton, camp accommodations, and uniforms are provided.

Camp Greeters – six (6) days on and one (1) day off
Flight Greeters & Check-in Agents – fourteen (14) days on and fourteen (14) days off

Description:

• Perform passenger handling and customer service responsibilities according to the EFC corporate standards, including:
  • Welcome/greet passengers.
  • Generate computer flight manifests and coordinate check-in process.
  • Verify passenger counts.
  • Complete check-in process, baggage and direct passenger handling as assigned.
  • Process missing/damaged baggage and incident reports as required.
  • Communicate with line service employees in the preparation of aircraft for flight.
  • Book and maintain flights for EFC employees and approved individuals.
  • Assist with housekeeping and light field maintenance duties.
  • Liaise with CNRL’s Flight Follow department with delayed flights and passenger issues, as well as with applicable ground transportation companies.
• Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Through guidance of the CSA Lead, effectively manage tasks during irregular operation periods.
• Input statistical data into Aerodrome systems and complete EFC/CNRL reporting requirements.
• Provide services after hours on an on-call/as-needed basis.
• General support activities related to Aerodrome Operations.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous, and respectful customer service.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Perform any other duties as required.

• Minimum of two years’ experience in Customer Service, preferably in the aviation industry.
• Valid class 5 driver’s license and clean Driver’s Abstract. No restrictions permitted.
• Able to meet all required pre-employment and site access screening including Common Safety Orientation (CSO) course, Horizon Site Contractor Orientation and Pre-Employment Drug & Alcohol test.
• EFC and CNRL required theoretical and practical training (i.e. WHIMS, DG Passenger, etc.).
• EFC on the job training for Passenger Handling policies, procedures and practices.
• Proficiency in Microsoft Office products, including Word, PowerPoint and Excel, plus demonstrated ability to learn new systems.
• Knowledge and experience with flight reservation software, including ability to make individual and group travel reservations, is preferred.
• Able to effectively communicate both…