Customer Service Agent in Aviation

Elevate your career with Executive Flight Centre Group as a Customer Service Agent in our aviation operations. We provide dynamic camp and aerodrome support through diverse duties and schedules.

EFC is seeking experienced Customer Service personnel for full-time, temporary rotational roles, based at our Horizon location. Engage in passenger handling, check-in coordination, and customer inquiries while ensuring compliance with aviation standards. Flexible shift patterns are based on both camp and flight duties, allowing increased engagement with clients across various service channels.

Key Responsibilities:

• Greet and assist passengers at camp and aerodrome

• Generate and manage flight manifests for check-in

• Handle baggage and resolve missing/damaged luggage issues

• Liaise with various departments for operational coordination

• Maintain orderly work areas to support safety standards

Requirements:

• Two years’ experience in Customer Service, aviation preferred

• Valid class 5 driver’s license with clean abstract

• Proficiency in Microsoft Office and flight reservation systems

• Strong verbal and written communication abilities

• Detail-oriented and able to handle multiple tasks efficiently

Deliver exceptional passenger experiences with EFC as a Customer Service Agent in our vibrant aviation environment.
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