Global Reservations Agent at Pursuit

Become a Global Reservations Agent with Pursuit and help create unforgettable experiences for guests across North America. Work in a hybrid model while utilizing modern tools in a fast-paced contact center.

Pursuit is seeking passionate agents to assist guests in planning travel to iconic destinations like Banff and Alaska. This role combines customer service, sales, and hospitality skills, enabling you to thrive while enhancing guest experiences. With a flexible work schedule of three days in the office and two days remote, you can balance work and life effectively.

Key Responsibilities:

• Plan and modify reservations for guests

• Provide exceptional customer service via phone, email, and chat

• Enhance guest experiences through upselling and cross-selling

• Address guest inquiries with professionalism and empathy

• Maintain accurate bookings and information across systems

Requirements:

• 1+ years in customer service or hospitality

• Strong communication skills in English

• Familiarity with digital tools and systems

• Ability to work flexible hours including weekends

• Consent to a criminal record check

Develop your sales, service, and hospitality skills with Pursuit while enjoying great perks and career growth opportunities.
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