Customer Service Agent, YYC; Part Time

Job Description

Posted Friday, July 3, 2026 at 6:00 a.m. | Expires Saturday, July 11, 2026 at 5:59 a.m.

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

This is a part-time position with scheduling requirements averaging 20-30 hours per week.

West Jet's Customer Service Agents are responsible for helping our guests have a positive experience getting through the airport and on to the aircraft. You are often the first in-person point of contact for our guests and play a crucial role as a West Jet brand ambassador.

Your expertise is essential in providing a safe and stress-free experience by helping guests check-in, supporting self-serve kiosks, preparing the aircraft for on-time departure, executing successful deplaning and boarding processes, greeting our most recent arrivals, assisting guests with connections, and more.

• You are a true customer service agent and possess a minimum of two years’ experience in a customer-facing role.
• You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability.
• You are a multitasker, comfortable working in a fast-paced, time-sensitive environment, and work well under pressure.
• You must have the ability to walk long distances, stand for extended periods of time and be able to lift up to 50lbs.
• You are an effective communicator with demonstrated proficiency with computers and recent experience using Windows-based software.
• Prior experience working in an airline, travel, tourism or hospitality would be considered an asset.
• Ability to work a flexible work schedule. You will be required to work shift work, as we are a 24/7 operation.
• Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training.

• Providing a safe and positive airport experience for our guests travelling through our airport.
• Perform guest service tasks such as processing service fees, creating new and/or changing reservations, issuing tickets, support self-serve kiosks, assisting guests with mobility issues, aircraft arrivals and departures.
• Troubleshooting concerns – assisting guests with itinerary changes, supporting guests with disrupted flights as well as delayed and damaged baggage.
• Follow all procedures to safely perform on time (SPOT).
• Ensure and uphold exceptional guest service standards.
• Effectively manage uncomfortable or challenging situations with the public.
• Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
• Must adhere to uniform and appearance standards as prescribed under company policy.
• Other duties as assigned.

• Competitive total rewards package.
• Travel privileges for you and your family, effective from your start date.
• Savings and benefit programs that are flexible to meet your specific needs.

We embrace what makes each of us unique, and what makes us uniquely West Jet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. West Jet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at