Bilingual Customer Care

Position: Sobeys Bilingual Customer Care Role
Become part of the Sobeys team in Mississauga as a Bilingual Customer Care Representative. This full-time position prioritizes customer feedback management and effective communication within a hybrid work environment. In this role, you will address inquiries from customers, enriching their experience while working with various departments across Canada. Your ability to convey information effectively and handle inquiries via Salesforce Service Cloud will be vital for meeting performance goals.

Commitment to a “customers first” philosophy is essential.

Key Responsibilities:

• Cultivate an inclusive atmosphere for all
• Address customer inquiries through Omni Channel support
• Collaborate on swift resolution of issues
• Communicate professionally with all customer levels
• Monitor potential escalation situations Requirements:
• Bilingual French capability
• Experience in customer service roles
• Strong organizational and multitasking skills

• Knowledge of support center operations

• Flexibility to work different days, including weekends Join Sobeys with your customer service skills and commitment to quality to enhance the customer experience. #J-18808-Ljbffr