Customer Support Representative at Ply Gem

Elevate customer experiences with Ply Gem Canada as a Customer Support Representative. You'll engage with customers through various channels, ensuring precise responses to inquiries and problems.

This on-site role at Ply Gem Canada requires a minimum of one year of customer service experience. You will manage product orders, warranties, and charges while collaborating with both internal and external stakeholders. Applicants should possess strong communication skills and a keen attention to detail, ensuring all service requests are documented accurately.

Key Responsibilities:

• Communicate effectively via email, phone, and in-person

• Document service issues accurately in Accu Quote software

• Process payments before ordering for chargeable services

• Maintain accurate parts records and reorder as necessary

• Collaborate with internal teams like sales and dispatch

Requirements:

• Grade 12 diploma or equivalent

• Minimum one year of customer service experience

• Industry or warranty experience preferred

• Typing speed of 40 words per minute

• Strong verbal and written communication skills

Contribute your service expertise and problem-solving skills at Ply Gem Canada in Calgary.
#J-18808-Ljbffr