Client Services Administrator

Client Services Administrator (CSA)

A role that assists the Client Services Team with customer support and administrative tasks, scheduled for evening shifts to cover after‑hours client inquiries.

• Employ AGAT’s mission of “Service Beyond Analysis” by providing assistance to the Client Services Team.
• Ensure delegated client requests are completed in a timely and accurate manner, including:
• Submission of bottle order, re‑assignment and re‑analysis requests.
• Providing clients with accurate and timely information.
• Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time.
• Prompt and accurate invoicing and invoice revision.
• Notifying clients of sample integrity issues.
• Provide backup and support for Client Service Representatives, covering:
  • Responding to client inquiries by email or phone call.
  • Updating and re‑issuing reports with updated project and sample information or requested regulatory guidelines.
  • Assisting with meeting and exceeding sample turnaround times, utilizing the Priority Request Monitor to monitor the status of work orders.
• Assist Logistics and Shipping when required by preparing bottle orders and organizing and labeling samples.
• Log samples into the Laboratory Information Management System (LIMS).
• Alert appropriate Client Service Representatives on any customer issues and escalating high‑level complaints to the appropriate department.
• Participate in team training and assist in internal and external audits.

• Minimum 1 year customer service experience.
• Confident computer skills (Outlook, Microsoft Office, Excel, Laboratory Information Management Systems (LIMS), and Reporting Systems).
• Excellent communication skills with clients and team members, both verbal and written.
• Excellent organization and time‑management skills.
• Attention to detail for routine tasks and commitment to quality standards.
• Ability to work well under pressure.

• Comprehensive health, dental, and vision care.
• Paid vacation and flexible sick time.
• Employee Assistance Program (EAP).
• Long‑term disability and life insurance.
• Professional development opportunities.

AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier‑free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.