Guest Services Supervisor at Lake Louise

Location: Lake Louise

Lead exceptional customer service as a Guest Services Supervisor at Lake Louise Resort, Alberta. Oversee a team dedicated to creating positive guest experiences while managing inquiries and staff support.

This full-time winter role involves high-level service standards and leadership in a fast-paced environment. You will manage daily operations, assist with staff training, and provide vital support during challenging situations. Communication and problem-solving skills are essential as you foster a motivated team that exceeds guest expectations.

Key Responsibilities:

• Lead by example to ensure high service standards

• Assist in daily operations and team scheduling

• Address customer inquiries and manage complaints

• Facilitate staff training, hiring, and coaching

• Approve transactions and oversee cash handling accuracy

Requirements:

• 2 years’ experience in a supervisory customer service role

• Strong conflict resolution and negotiation skills

• Proficient in Microsoft Word, Excel, and Outlook

• Ability to multitask and adapt in dynamic situations

• Excellent interpersonal skills to manage diverse teams

Elevate guest satisfaction through effective leadership and service excellence at Lake Louise Resort.
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