Bilingual Client Services Analyst at NRG

Join NRG as a Bilingual Client Services Analyst II, focusing on personalized support for Government of Canada clients. Elevate customer service by resolving issues and managing service delivery effectively.

This role is crucial to NRG's operations team, functioning as the primary contact for DEB CA customers. You will proactively manage service interactions to ensure timely resolution of inquiries while fostering relationships that boost customer retention. Your impactful role includes supporting electronic billing adoption and contributing to quality assurance efforts.

Key Responsibilities:

• Serve as the main contact for customer lifecycle interactions

• Proactively manage service delivery to resolve issues

• Handle billing and payment inquiries through teamwork

• Promote electronic billing among DEB CA clientele

• Follow up on customer inquiries to confirm satisfaction

Requirements:

• Bilingual in French and English essential

• Bachelor’s or associate degree preferred

• 3–5 years of customer-facing experience

• Strong communication and problem-solving skills

• Excellent proficiency in Microsoft Excel and Power Point

Drive exceptional customer experiences at NRG while contributing to operational excellence and service improvement.
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