CGIC Claims Client Service Specialist

Make a difference in client care as a Claims Client Service Representative at CGIC with a flexible hybrid work model. Deliver essential support and guidance throughout the claims process.

This regular full-time role is vital in our Claims department, focusing on providing compassionate service while managing client inquiries. You will gather key information, advise clients on coverage, and facilitate next steps in the claims process. Through your work, you will contribute to improving client engagement and satisfaction within our community-driven environment.

Key Responsibilities:

• Provide outstanding client service aligned with claims standards

• Collect and analyze claims details during inquiries

• Advise clients on their claim reporting procedures

• Elevate concerns requiring deeper investigation

• Suggest improvements for enhanced operational efficiency

Requirements:

• At least one year in a customer service role

• Firm understanding of client service dynamics

• Competency in Microsoft Office tools

• Aspiration to obtain necessary licensing

• Previous experience with claims is an asset

Leverage your client service skills at CGIC and play a crucial role in ensuring seamless and effective claims management.
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