Bilingual Member Support Representative

Join Teladoc Health as a Bilingual Patient and Member Support Representative, delivering top-notch customer service in a remote setting. Manage various inquiries across calls, emails, and chats, ensuring satisfaction and efficient issue resolution.

This Tier 1 position requires exceptional telephonic communication skills and the ability to convey complex concepts clearly to our members. You will thrive in a collaborative or independent environment, providing insights into our healthcare services while managing crises when necessary.

Key Responsibilities:

• Respond to patient inquiries via calls, emails, and chat

• Resolve issues efficiently and ensure member satisfaction

• Provide comprehensive information about our services

• Manage queues and address crisis situations effectively

• Work within a dynamic team for optimized service delivery

Requirements:

• Fluent in English and French

• Strong empathy for customer needs

• Excellent time management and organization skills

• Adaptability to a fast-paced environment

• Commitment of at least 15 hours weekly

Bring your communication and organizational talents to Teladoc Health and enhance member experiences.
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