Appointment Coordinator

Position: Full-Time Appointment Coordinator
Become an essential part of Mercedes-Benz Country Hills as a Full-Time Appointment Coordinator. Oversee service appointments and excel in communication as you represent a luxury brand.

Located in Calgary, Mercedes-Benz Country Hills is searching for a motivated Appointment Coordinator to join their Service Department team. You’ll focus on converting inquiries into scheduled service appointments while managing a multi-line phone system. Your excellent communication skills and friendly demeanor will ensure customers receive top-notch service during their automotive experience.

Key Responsibilities:

• Answer and direct incoming calls efficiently

• Schedule and manage service appointments seamlessly

• Greet and assist walk-in guests promptly

• Maintain vehicle keys and important documents organized

• Uphold a courteous and professional manner at all times

Requirements:

• Minimum 2 years in a call center environment

• At least 3 years of customer service experience

• Preferred experience in an automotive or BDC setting

• Strong verbal and written communication skills

• Ability to manage 40-60+ calls per day

Join Mercedes-Benz Country Hills to enhance your career and provide exceptional service in a luxury automotive environment.
#J-18808-Ljbffr