Customer Service Representative - DCCHail

Position: Customer Service Representative

Facility: DCCHail Calgary
Location: Calgary, Alberta
Classification: Full time, onsite, Immediate Vacancy

At DCCHail Calgary
, we are looking for a Customer Service Representative to provide professional administrative support to our team.

To be successful in this role, you will need strong administrative and organizational skills, excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel.

This position is also front facing to customers. Customer service skills

• Competitive Compensation
• Health and Dental Benefits
• Vacation
• Wellness Benefits
• Employee Assistance Program
• Employee Vehicle Purchasing Plan
• Clean Working Environment
• Career Growth

• Manage data entry, formatting, editing, proofreading of various documents and other related tasks
• Monitor, screen, respond to and distribute incoming communication
• Provide general administrative support and support the general organizational administrative function as required
• Answer customer calls and provide answers to questions accordingly concerning their insurance claim(s)
• Outbound calls to customers to schedule appointments (Estimates and Repairs)
• Outbound calls to customers with status updates
• Assist with customer appointment check-ins and customer deliveries
• Update internal systems with detailed/accurate notes
• Assist with in person customer service as well as office work

• Post-Secondary Education in Business Administration or related field is an asset
• Excellent verbal and written communication skills with a keen eye for detail
• 1 year of customer service
• Excellent computer skills in MS Office, including Outlook, Excel, and Word
• Outstanding organizational and customer service skills
• A performance-driven attitude to accomplish all tasks with minimal supervision
• Ability to maintain confidentiality of highly sensitive information
• Ability to speak French is an asset

We thank all applicants for their interest; however only those selected for an interview will be contacted. At Auto Canada, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. Auto Canada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.