Senior Customer Success Expert - Clio

Join Clio as a Senior Customer Success Expert, specializing in customer engagement and AI analytics in a hybrid setting. Focus on optimizing client workflows and retention outcomes.

In this pivotal role, you will oversee a portfolio of high-value accounts, ensuring product alignment with customer goals. Deliver exceptional business reviews and facilitate strong engagement strategies. Your insights will drive usage and satisfaction while shaping future product development in legal tech.

Key Responsibilities:

• Develop trusted relationships with strategic clients

• Use analytics for actionable insights and growth opportunities

• Measure ROI and reinforce Clio’s value through business reviews

• Enhance customer engagement and retention initiatives

• Collaborate with cross-functional teams to meet customer needs

Requirements:

• Minimum of 4 years in SaaS Customer Success

• Demonstrated experience with key customer success metrics

• Effective communication with technical and non-technical audiences

• Experience with CS tools like Churn Zero

• Ability to drive change management and process development

Drive exceptional customer experiences at Clio while leveraging AI tools and your account management expertise.
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