Service Coordination: Customer Care

Join our dedicated team in Calgary as a Customer Care Coordinator and play a vital role in service operations management. This position emphasizes seamless communication and proactive customer engagement.

In this dynamic role, you will coordinate administrative tasks related to customer service operations, ensuring timely follow-ups and efficient resolution of inquiries. Your responsibilities will include managing work orders, tracking tickets, and communicating effectively with various stakeholders. Your ability to facilitate interactions and document customer issues will directly contribute to enhancing customer satisfaction.

Key Responsibilities:

• Serve as the primary contact for service teams and customers

• Create and oversee service work orders and reports

• Ensure effective handling of customer inquiries

• Follow up on service satisfaction post appointments

• Collaborate with external entities for service fulfillment

Requirements:

• 3+ years in a service administrative position

• Strong computer proficiency

• Excellent communication skills

• Focused on customer satisfaction

• Familiarity with construction is a plus

Utilize your coordination abilities to significantly impact our service delivery in Calgary.
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