Hybrid System Support Representative at CGIC

Become a crucial part of CGIC as a System Support Representative, providing support to Financial Advisors and team members in a hybrid work model. This role requires bilingual talent in English and French for effective client interaction.

The System Support Representative position at CGIC involves offering exemplary client service across policy and billing applications. You will investigate and resolve issues within a hybrid work setup. Key skills include critical thinking and effective communication to meet high service standards in a contact centre environment.

Key Responsibilities:

• Provide procedural guidance on Auto and Habitational applications

• Assist staff with Salesforce navigation and inquiries

• Investigate and resolve issues in policy and billing applications

• Document thorough records in the Incident Management system

• Handle billing transactions from incoming calls

Requirements:

• Post-secondary education completed

• Two years of call centre experience

• Chartered Insurance Professional (CIP) in progress is a plus

• Familiarity with Policy Centre and Salesforce is advantageous

• Bilingual proficiency in English and French required

Utilize your client service skills and system knowledge to enhance support at CGIC, contributing to a community-focused organization.
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