Passenger Service Agent at Alliance Ground International

Elevate your customer service skills as a Passenger Service Agent with Alliance Ground International. Focus on providing exceptional support for travelers from check-in to boarding.

In this customer-facing role, you will ensure satisfaction while adhering to AGI and airline standards. The position demands excellent communication, critical thinking, and a commitment to safety and security. Every day, you will assist with reservations, issue tickets, and address customer concerns while maintaining a positive corporate image.

Key Responsibilities:

• Provide outstanding customer service at ticket counters and gates

• Manage reservations, ticketing, and baggage check

• Address customer inquiries regarding flights and baggage

• Accommodate reservations and perform boarding documentation checks

• Ensure compliance with safety and security protocols

Requirements:

• Minimum 18 years old with a high school diploma or equivalent

• Familiarity with airline operations preferred

• Authorization to work in the respective country

• Capacity to lift up to 70 pounds regularly

• Strong verbal communication skills required

Become a vital part of the travel experience, supporting passengers and ensuring their journey is smooth and enjoyable.
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