Call Center Representative at Samaritan’s Purse

Join Samaritan’s Purse Canada as a Call Center Representative in Calgary! This seasonal role offers a chance to provide exceptional donor support via phone and email for the Operation Christmas Child program.

As a valued member of the Donor Ministry team, you will engage in customer service-focused tasks, addressing inquiries and enhancing donor experiences. Ideal candidates will have front-line customer service experience and be adept at managing both inbound and outbound communications efficiently.

Key Responsibilities:

• Provide high-quality customer service to donors via multiple channels

• Respond courteously to inquiries from staff, donors, and the public

• Forward French calls to bilingual representatives professionally

• Maintain updated knowledge of SPC procedures and functions

• Investigate donor complaints and provide appropriate solutions

Requirements:

• Must commit to Christian values and precepts

• Relevant customer service experience required

• Proficiency in Microsoft Office Suite

• Strong verbal and written communication skills

• Ability to work independently and collaboratively

Embrace the opportunity to impact lives positively at Samaritan’s Purse Canada through your focused customer support efforts.
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