Bilingual Senior Customer Service Representative

Location(s): Mississauga, ON
Job Schedule: Full-time, Mon‑Thurs onsite and Fri‑Remote
Education Requirement: Bachelor’s Degree or College Diploma in Business preferred
Sponsorship: No

Come Drive Innovation with Us.

We are currently looking for a Bilingual Senior Customer Service Representative to join our team in Mississauga, ON.

This role will be responsible for responding to a wide range of telephone inquiries from Nissan Canada Finance Customers and Dealers. The ability to influence others, understanding business goals and objectives, and working towards individual and team improvement is key to success. It is critical to maintain a customer focus and remain composed, even in challenging circumstances or with high call volumes.

• Supports Customer Service Reps by assisting them in finding solutions to customer and dealer concerns, in a call center setting.
• Activities include training on policies and procedures. Conducting ongoing training sessions; assisting with directly resolving questions or concerns of a dealer or customer; and ensuring communications are current and flow smoothly to the reps.
• Verifies work completed by reps for detail and accuracy.
• Handles escalated issues and ongoing customer correspondence, prepares and provides written and verbal communication in response to customer and dealer concerns or inquiries.
• Monitors agents to ensure quality service while coaching and developing agents.
• Monitors workflow to ensure timely and accurate response to customer correspondence.
• Monitors all incoming customer mail and emails.
• Ability to work in a fast‑paced environment and handle high call volumes when necessary.

• Bachelor’s Degree or College Diploma in Business preferred.
• Minimum High School Diploma with 1‑3 years’ experience in the area of customer service relating to automotive finance.
• Good knowledge of Word, Excel, Outlook, as well as a good comfort level adapting to new computer systems.
• Must be organized, have good time‑management skills and be able to multi‑task.
• Incumbents speak on behalf of the company and on behalf of supervisors when dealing with customer/dealer complaints. Candidates must have strong written and verbal communication skills.

Career Growth and Continuous Learning Opportunities:
Benefit from diverse career paths, cross‑departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you’ll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards:
Be supported with a comprehensive benefits package, including medical, mental health, parental leave, retirement savings and unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.

All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

Salary Range: $59,550.00 - $73,162.00

This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee’s base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee’s unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles.

Bonus, benefits, and other forms of variable compensation are not included in the base‑salary range shown above.