Lucid Customer Service Specialist

Join Lucid as a Customer Service Specialist and enhance client satisfaction through exceptional service during vehicle maintenance.

Your role is crucial in fostering lasting customer relationships.

In this Service Advisor position at Lucid, you will oversee the customer experience from start to finish. Engage with clients, consult with technicians, and ensure accurate documentation of concerns. Responsibilities include tracking vehicle repair status and ensuring all service meets standards before client handover.

Key Responsibilities:

• Inform clients throughout the service process

• Conduct inspections and document findings accurately

• Manage loaner vehicle agreements and customer convenience

• Ensure high Customer Satisfaction Index ratings

• Review invoices for clarity and accuracy with customers

Requirements:

• 2-5 years in a customer-facing automotive role

• Strong communication and documentation skills

• Knowledge of automotive terminology

• Computer proficiency, including Microsoft Office

• Valid driver’s license with clean record

Provide exceptional service and enhance client satisfaction at Lucid.
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