Lineage Customer Service Process Specialist

Drive customer service efficiency at Lineage as a Customer Service Process Excellence Specialist. Focus on SOP management, reporting, and continuous improvement initiatives.

As a Customer Operations & Process Excellence Specialist at Lineage, you'll enhance the Customer Service & Administration function. This role is vital for ensuring operational consistency and effective communication across teams. You will assist in process documentation, improve workflows, and support compliance while engaging with cross-functional teams.

Key Responsibilities:

• Create and proofread Standard Operating Procedures (SOPs)

• Analyze customer service metrics for performance insights

• Coordinate onboarding documentation and customer communications

• Support compliance activities related to operational governance

• Assist in identifying and implementing automation opportunities

Requirements:

• 3-5 years in customer operations or process improvement

• Demonstrated analytical skills and attention to detail

• Excellent organizational and time management abilities

• Proficiency in Excel and Power Point

• Experience working with diverse operational teams

Contribute to Lineage’s success by streamlining processes and enhancing the customer experience.
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