Customer Care Administration

Become a key player as a Customer Care Coordinator in Calgary. This role is essential for overseeing service inquiries and ensuring smooth operations in customer support.

As the Customer Care Coordinator, you will manage daily service tasks, focusing on homeowner satisfaction and coordination between trades and customers. You will track and report on service tickets, facilitate communications, and ensure prompt follow-ups on inquiries. Strong administrative skills and customer service orientation are vital for this role.

Key Responsibilities:

• Act as the central contact for service-related queries

• Monitor and report on Customer Service Work Orders

• Facilitate timely communications among stakeholders

• Follow up on customer satisfaction post-service

• Ensure documentation for customer service files is accurate

Requirements:

• 3 years of experience in a service administrative role

• Excellent computer proficiency

• Strong communication skills, both written and verbal

• Focused on customer service excellence

• Previous experience in construction is beneficial

Utilize your organizational skills to enhance the customer experience in Calgary.
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