Donor Care Representative

Job Title: Donor Care Representative

Vacancies: 1 current vacancy

Location: Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC | Prince George, BC | Montreal, QC | Québec, QC (For detailed office locations, visit )

Work Model: Hybrid

Salary Band: 2 ($48,000 CAD/annum)

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, provide a caring support system for everyone affected by cancer and advocate to governments to create a healthier future for all.

We are seeking an enthusiastic and driven Donor Care Representative who will act as an ambassador for all CCS supporters. You will be responsible for all inbound donor calls supporting the fundraising and stewardship programs, and will receive training and developmental opportunities to grow your career at Canada’s largest national cancer charity.

• Provide exceptional customer service via phone
• Support inbound inquiries related to processing donations, encouraging participation in CCS campaigns, and answering general account maintenance inquiries
• Maximize event fundraising by supporting special event participants with the set-up of online profiles and the use of online fundraising tools
• Meet or exceed monthly key performance targets including service level, revenue and call quality
• Accurately process donations and update donor contact/donation information using internal CRM systems
• Demonstrate passion for Canadian Cancer’s Society mission

• Work in compliance with The Occupational Health & Safety Act and its regulations
• Review and comply with the Health and Safety Policy

• Work closely with and interact with other teams, and have the ability to perform duties independently
• Work under tight deadlines
• Handle confidential issues and data
• Involve significant computer and telephone use simultaneously
• Require a high degree of concentration to ensure accuracy of data entry

• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring all staff feel represented, valued, and heard across all aspects of their identity.
• Must be flexible to work full‑time hours on varied shifts scheduled between 8:00 a.m. and 7:00 p.m. EST.
• Starting wage of $21.50 with competitive benefits.
• Other duties as assigned

• Bilingualism (French/English) required
• Completion of related post‑secondary education, or equivalent combination of education and experience
• Highly developed customer service, communication, and problem‑solving skills, demonstrating ability to answer telephone inquiries professionally and courteously.
• Strong interpersonal skills for a diverse working environment and ensuring donor satisfaction through first‑call resolution
• Strong organizational skills and attention to detail to maintain accurate donor records and gifts
• Experience with MS Office, Sales Force, Luminate Online, or other online fundraising software an asset
• Ability to work in a fast‑paced, multi‑tasking team environment
• Flexible and adaptable to work various shifts, including occasional weekends and holidays, as needed

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our culture is rooted in our core values:
Courageous, United, Caring, Rigorously.

We offer a competitive salary, excellent benefits including paid parental leave, family sick time, health insurance, and a fulfilling work environment where your efforts make a meaningful impact daily.

CCS is committed to fostering an inclusive and equitable workplace. We encourage applications from all qualified candidates, including those from equity‑deserving groups such as BIPOC, 2

SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization.