Advanced Customer Experience Representative

Excel in a unique role as an Advanced Customer Experience Representative with Superior Propane. This position focuses on solving complex customer challenges with empathy and professionalism in a supportive hybrid work environment.

As a critical front-line representative, you’ll manage urgent inquiries and collaborate closely with dispatch and field teams. Success in this role requires strong problem-solving skills, adaptability, and advanced computer proficiency to ensure customer satisfaction and safety. Your contributions to cross-functional teamwork are essential in delivering seamless customer service.

Key Responsibilities:

• Act as primary contact for customer inquiries and safety concerns

• Navigate systems to prioritize service needs and decisions

• Collaborate with dispatch and teams for timely solutions

• Build trust through empathetic communication and problem-solving

• Maintain accurate documentation across various platforms

Requirements:

• Proven problem-solving ability in high-stakes situations

• Strong collaboration skills across multiple teams

• Advanced computer proficiency and multitasking capabilities

• Capacity to manage sensitive conversations professionally

• Legal authorization to work in Canada

Bring your expertise to Superior Propane and play a vital role in enhancing our customer experience.
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