Customer Service Representative

Job Title: Customer Service Representative

We will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met.

Location: Clean spot in Calgary

Work Hours: Tuesday 8am to 4:30pm to Saturday 8am to12pm

Wage: $23/hour

• Provide our clients with high level customer service meeting/exceeding their needs.
• Enter orders accurately into the system, ensuring accuracy and communicating for details with appropriate parties.
• Support customers on our online ordering eComm system and assist in the order confirmation process.
• Full cycle sales order processing: sales order, credit approval, invoicing and filing.
• Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
• Respond in an efficient and timely manner to inquiries and requests relating to our various products.
• Provide customers with simple quotes.
• Maintain current knowledge of all promotions.
• Related duties involving customer service contact, via telephone, email, fax or regular mail.
• Must be able to work with minimal supervision, while being proficient and working in a team environment.
• Providing administrative support to the sales team.

• Minimum 1-2 years previous customer service experience.
• Proficient in dealing with escalated customer service situations with strong communication skills.
• Proficient verbal and written English communication skills.
• Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
• Solid crisis management, problem solving, administrative and organizational skills required.
• Consultative selling skills.
• Fast learner with initiative and a great work attitude.
• Ability to handle high volume calls, and a fast-paced environment.
• Strong Computer Skills, including Microsoft Office and Windows based software.

Competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities.

Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.