Vivo Guest Service Specialist

Serve as a vital point of contact at Vivo for Healthier Generations in the role of Guest Service Specialist. This role emphasizes customer engagement and service excellence.

As a Guest Service Specialist, your main responsibility will be to provide superior client experiences to both external and internal stakeholders. You will gain knowledge of our full range of programs and services while utilizing the legend system to manage registrations efficiently. Building rapport with guests and addressing their needs with confidence will be key to your success in this position.

Key Responsibilities:

• Create outstanding customer experiences across all interactions

• Acquire in-depth knowledge of facility activities and offerings

• Manage registrations and resolve system-related issues

• Ensure compliance with membership and cancellation policies

• Offer solutions and alternatives in challenging customer situations

Requirements:

• At least 2 years of customer service experience

• Relevant post-secondary education or equivalent experience

• Clear and effective communication skills

• Up-to-date CPR and First Aid certifications

• Availability for flexible shift scheduling

Utilize your customer service skills and passion for health to enhance guest experiences at Vivo!
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