Customer Service Specialist

Enhance customer experiences with Aston Carter as a Customer Service Specialist in Calgary, AB. This on-site role focuses on operational coordination and customer satisfaction in logistics.

Aston Carter is seeking a Customer Service Specialist to bridge the gap between customers and operations. This position entails liaising effectively with clients, ensuring their needs are met while maintaining high service standards. Key responsibilities include monitoring customer feedback, managing transportation logistics, and reporting on account performance.

Key Responsibilities:

• Build and maintain strong relationships with key customer groups

• Monitor and respond to customer feedback to improve satisfaction

• Administer and implement customer contract requirements diligently

• Coordinate transportation and delivery activities as needed

• Support the development of new processes to achieve customer goals

Requirements:

• 1–2 years in customer service, preferably in a logistics environment

• 1–3 years experience in logistics or transportation

• Proficiency in Microsoft Office for reports and documentation

• Strong verbal and written communication skills

• Ability to thrive in a fast-paced work environment

Leverage your customer service expertise to support Aston Carter's operational success in Calgary.
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