Guest Service Representative

Elevate guest experiences with Amenida Residences as a Guest Service Representative in Calgary. Provide exceptional customer service, manage reservations, and ensure smooth check-in and check-out processes.

As a casual, on-call representative, you will report directly to the Operation Manager. Your key responsibilities will include managing room reservations, addressing guest inquiries, and acting as a communication hub between guests and hotel departments. Exceptional customer service skills and a proactive approach are vital in this role to ensure a pleasant experience for our valued guests.

Key Responsibilities:

• Greet and assist guests upon check-in and check-out

• Manage and modify room reservations efficiently

• Address guest inquiries regarding hotel services and local attractions

• Coordinate between guests and hotel departments for requests

• Handle cash transactions and maintain accurate records

Requirements:

• High school diploma with customer service training

• Minimum one year of experience in a similar role

• Basic MS Office skills with 40wpm typing speed

• Ability to multi-task and prioritize under pressure

• Successful completion of a background check

Deliver exceptional service and ensure every guest feels valued at Amenida Residences in Calgary.
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